Refund Policy
DRAFT. This document is a draft and has not been reviewed by a lawyer. All “[ВКАЗАТИ: …]” fields must be completed and the text approved by the business owner and a lawyer/accountant before real payments are accepted. In case of discrepancy, the Ukrainian version prevails [ВКАЗАТИ: confirm with lawyer].
1. Right to cancel
The Client may cancel the contract and receive a refund on the following terms: [ВКАЗАТИ: business owner’s decision, e.g. “full refund if the services have not started, within N days of payment”].
These terms do not limit consumer rights under the law of Ukraine (including for distance contracts) or mandatory rules of the consumer’s country of residence. [Lawyer: verify the 14-day withdrawal period for distance contracts and the exceptions for services started with the consumer’s consent under the applicable Law of Ukraine “On Consumer Protection”; the new Law No. 3153-IX enters into force no earlier than the end of martial law. For EU consumers also check Directive 2011/83/EU.]
2. Partial refunds
[ВКАЗАТИ: whether a partial refund is possible after services have started, and how it is calculated].
3. How to request a refund
Write to [ВКАЗАТИ: email] with your order number (for example KF-1A2B3C4D), the email used at checkout and the reason. We reply within [ВКАЗАТИ: time frame].
4. How refunds are paid
Refunds are returned to the card used for payment, via monobank, in Ukrainian hryvnia (UAH), within [ВКАЗАТИ: time frame agreed with lawyer]. Crediting time depends on the Client’s bank. If the card currency is not UAH, the Client’s bank converts the amount at its own rate, so the amount in that currency may differ from the original charge.